Online Returns

You can return any product within 14 days of the delivery date.

Fill in the online return form and call UPS to request a pick-up.

Return Procedure and Conditions

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on our store within 14 days from the delivery date. Here’s how:

  • Make sure the items are in the same condition you received them in, with all tags still attached.
  • Fill out the online return form in order to get a Return Number
  • Prepare the package and stick the pre-printed UPS label on the order box (or any other solid, rigid carton box) over the prior delivery information. Return Shipping will be at your own expense and responsibility.
  • Contact UPS by phone¬†or¬†online¬†to arrange a suitable date and address: UPS will pick up the package wherever you wish.

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.

Notes:
  • We cannot accommodate exchanges at this time
  • Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
  • Return¬†address:

 

Vestium Ibiza
Avenida Ignacio Wallis 10
07800 Ibiza. Islas Baleares
Spain

 

Receiving your refund

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

Refund times depend on the payment method used when purchasing:

  • Credit or Debit Card: refund times will depend on the Card company‚Äôs policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.
  • Payment with PayPal: The refund will be visible within 24 hours from when you receive your confirmation e-mail.

 

Online Return Form

Return Form
Address
Country
Sending